Shipping policy

SHIPPING POLICY

At ONYX KNIGHT, we aim to make your experience seamless from order to delivery. Below you'll find everything you need to know about how we ship your order with care and precision. 

 

WHERE WE SHIP

We currently ship Australia-wide.
International shipping is available to certain countries.

 

PROCESSING TIME

All orders are packed and dispatched within 1–3 business days from the date of purchase.


DELIVERY TIMEFRAMES

Within Australia:

All orders are shipped via Australia Post from our location in Australia. Estimated delivery times are as follows:

  • Standard Shipping: 2+ business days (depending on destination)
  • Express Shipping: Next business day* within the Express Post Network
    (*Delivery times may vary based on location or during peak periods.)

Overseas:

  • Standard shipping: 15-25 business days (*Estimate delivery time)
  • Express shipping: 8-18 business days (*Estimate delivery time.)

 

SHIPPING COSTS

  • Free Standard Shipping is available on all Australian orders over $100 
  • Orders under $100 will have standard shipping rates calculated at checkout
  • Express shipping is available at an additional cost, calculated at checkout.


ORDER TRACKING

Once your order is dispatched, you'll receive an email with your Australia Post tracking number so you can follow its journey in real time.


DELAYED OR LOST ORDERS

Once your order has shipped, you'll receive a tracking number to monitor its journey. While Australia Post is reliable, delays can occasionally occur due to weather, public holidays, or unexpected service disruptions.

If your order hasn't arrived within 10 business days (standard) or 3 business days (express), please contact us at info@onyxknight.com.au. We'll work with Australia Post to investigate and make things right.

If your parcel is marked as delivered but hasn’t arrived, we recommend checking with your local post office or building manager first. If the issue persists, reach out—we’re here to support you.